Get ready all you Donper America frozen yogurt machine owners, the future is now. Donper America recently announced their frozen yogurt machine app that will show soft-serve machine operators how to set-up, troubleshoot and fix their equipment.
Donper’s new training app will feature:
- step-by-step instructions
- troubleshooting guides
This new feature will help supplement Donper’s current service and support structure of initial machine set-up, over the phone troubleshooting, and in store service calls. Scott Turner, the service manager at Donper America, commented that the problem with their traditional service model was that:
“employees aren’t usually familiar with basic troubleshooting techniques until there is a problem with one of the machines. This app helps to solve this problem by allowing our customers to learn proactively.”
Donper wants the app to educate operators on proper maintenance and training, so they’re better able to keep their equipment successfully up and running.
This new app, if successful, has the potential to revolutionize the service and support structure of the frozen yogurt industry. At the very least, less expensive service calls for frozen yogurt store owners. Sounds exciting to us!